Privacy Policy

1. Who We Are

Bonnie King Hypnotherapy is a sole trader providing professional hypnotherapy services from a private therapy room in Dorking, Surrey, and online. For the purposes of data protection legislation, Bonnie King is the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact us at: hello@bonnieking-hypnotherapy.com

2. What Information We Collect

We may collect and hold the following personal information:

• Your name, email address and telephone number when you contact us via the website, email, phone or WhatsApp
• Information you share during consultations or sessions relevant to your care
• Basic technical data such as your IP address and browser type, collected automatically when you visit the website
• Any correspondence you send to us by email or other means

3. How We Use Your Information

We use the information we hold about you to:

• Respond to your enquiries and arrange appointments
• Provide and manage your hypnotherapy sessions
• Send you appointment reminders or follow-up information where relevant
• Send occasional emails or updates where you have given your consent
• Comply with our legal and professional obligations

We will never sell your personal data to third parties or use it for purposes unrelated to your care or your enquiry.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: to fulfil our obligations in providing hypnotherapy services to you
• Legitimate interests: to respond to enquiries and manage our practice
• Consent: where you have opted in to receive marketing communications or updates
• Legal obligation: where we are required to retain records by law or professional guidelines

5. How Long We Keep Your Data

We retain client records for a minimum of seven years following the end of treatment, in line with professional practice guidelines. Enquiry data from people who do not go on to become clients is held for no longer than 12 months. You may request deletion of your data at any time, subject to any legal or professional obligations we are required to meet.

6. Cookies

This website uses cookies to help us understand how visitors use the site and to improve your experience. A cookie is a small file stored on your device. You can choose to accept or decline cookies when you first visit the site. Declining cookies may limit some functionality. For more information about cookies, visit www.aboutcookies.org.

7. Sharing Your Information

We do not share your personal data with third parties except where required by law, or where it is necessary to provide your care (for example, in an emergency situation). We do not use third-party marketing services or share data for advertising purposes.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal obligations
• Object to or restrict how we process your data
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at hello@bonnieking-hypnotherapy.com.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.